Meeting documents

BCC Review of Care of Older People in a Hospital Setting
Friday, 15th June, 2012 10.00 am

Venue: Phoenix Room 3, Old County Offices

Contact: Liz Wheaton

Items
Note	No.	Item
10.30am	1.	Apologies for absence
	2.	Declarations of interest
	3.	Care of Older People in a Hospital Setting - from a patient's perspective A representative from Carers Bucks* will talk to members about the feedback they receive on hospital care from a patient’s and family’s perspective, including: What the most common complaints are Where things are working really well How complaints have been resolved How families are involved in caring for elderly relatives in hospital (*Carers Bucks is an independent charity, established in 2004 to support and provided a single point of contact for unpaid, family carers in Buckinghamshire. It is part of the Princess Royal Trust for Carers Network, which has 141 Carers Centres around the UK.) Contributor: Gill Aikens, Carers Support Co-ordinator, Carers Bucks
11.30am	4.	Opportunities for giving feedback on care Members will hear of the various ways that patients and families can give feedback on care in a hospital setting, including compliments and complaints, and how it is acted on. Contributor: Tracey Underhill, Head of membership, engagement, equality and diversity, Buckinghamshire Healthcare Trust
12.30pm	5.	Date of next meeting The next meeting will take place on Friday 29 June at 10am in Room 84, Old County Offices.