Meeting documents
Venue: Room 6, South Bucks District Council, Capswood, Oxford Road, Denham UB9 4LH. View directions
Contact: Democratic Services 01895 837236; Email: democraticservices@chilternandsouthbucks.gov.uk
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To approve
the minutes of the Joint Waste Collection Committee held on 7 November 2019. Minutes: The Minutes of the Joint Waste Collection Committee meeting held on the 7 November 2019 were agreed as a correct record. |
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Declarations of Interest Minutes: There were
no declarations of interest. |
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Waste Service Highlight Report PDF 135 KB Minutes: The Committee considered a report which provided an overview of the
joint waste service for the period from October 2019 to December 2019. This
included the budget, key targets, formal complaints and key risks. Officers
highlighted the following key points: ·
The total number
of properties across the Districts continued to grow, as did the number of
Houses in Multiple Occupation (HMOs). ·
Letters would be
sent out to properties with assisted collections in spring/summer 2020 to
ensure that residents still needed the service. ·
The Customer
Experience Programme had been fully implemented with the exception of add-ons
such as bulky waste collection booking. ·
Waste calendars
had been delivered to all residents and corrected versions had been re-issued
where necessary. Members commented that they were pleased with the visual
design of the new calendars. ·
All recycling
centres had been removed by 10 January 2020. ·
The team were
preparing for mobilisation of the new waste contract. The extension with Serco
had been agreed and dog waste bin collection had been varied into the contract. ·
There was a
projected underspend of around £400K on the client budget for the Serco
contract with a projected overspend of around £400K on the contract budget. ·
The overall
recycling rate across the Districts was 10% above the national average. Biffa
performance in South Bucks was generally good. Serco had improved performance
with assisted collections and officers were working with them to tackle the
number of missed bins. Extra resources, including vehicles for narrower access,
had been made available and it was hoped that this would improve the situation
going forward. ·
Fleet maintenance
of Serco vehicles had been raised as a Health and Safety risk following an
evaluation. Members commented that there had still been a number of issues reported
from residents relating to the new Customer Experience Programme. Officers
advised that there had been some operational issues but these were being
tackled, with a focus on whole road misses. The joint waste team would continue
to work with customer services to ensure that processes were being followed
correctly. The percentage of calls abandoned had reduced significantly and the
average wait time had also reduced. Customer services staff had received
training to close calls effectively which had improved call handling.
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Exclusion of the Public To resolve
that under Section 100(A)(4) of the Local Government Act 1972 the public be
excluded from the meeting for the following item(s) of business on the grounds
that it involves the likely disclosure of exempt information as defined in Part
I of Schedule 12A of the Act.
Minutes:
Note:
the relevant paragraph number and description is indicated under the Minute
heading. Paragraph
3 - Information relating to the financial or business affairs of any particular
person (including the authority holding that information) |
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Procurement Highlight Report Minutes: The Committee
received a restricted report which updated Members on the procurement of the
new Joint Waste Contract. It was noted
that the procurement would be going through the formal decision making
processes at the three procuring Councils and the Shadow Authority in February
2020. The Acting
Chief Executive wished to recognise the efforts of all who had been involved
with the procurement, which had been complex and challenging. The Committee
thanked all of the officers who had been involved for their hard work. The Committee
also wished to place on record its thanks to Vincent Hunt for his work on the
contract procurement.
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Serco Improvement Plan Minutes: The Committee received
a report which showed the total number of missed collections across the
Chiltern and Wycombe Districts. A full report was tabled at the meeting which
outlined the improvement activities taking place on the Serco contract. Officers
informed the Committee that the main focus of improvement was on whole road
misses. This would be improved with the introduction of smaller vehicles for
narrower access. Action was also being taken to reduce missed collections, with
a target of a 50% reduction in the next four to six weeks. In response to
a question from a Member, it was confirmed that whole road misses were
published on the Council websites by 4pm each day. Officers also
advised Members that steps were being taken to speed up the removal of fly-tipping.
This included working with Bucks County Council (BCC) to ensure that there were
no delays in the process, and discussions would be taking place with BCC
regarding a single disposal location for mixed loads. As this was
likely to be the final meeting of the Committee, the Chairman thanked both past
and present Members for their involvement and efforts. RESOLVED - That the report
be noted. |