COMMITMENT

An Investor in People is fully committed to developing its people in order to achieve its aims and objectives.

INDICATORS

EVIDENCE

WHAT THIS MEANS IN PRACTICE

1.

The organisation is committed to supporting the development of its people.

Top management can describe strategies that they have put in place to support the development of people in order to improve the organisation’s performance.

 

Managers can describe specific actions that they have taken and are currently taking to support the development of people.

 

People can confirm that the specific strategies and actions described by top management and managers take place.

 

People believe the organisation is genuinely committed to supporting their development.

The main reason for developing people is to improve their performance so that they can help you to achieve your aims and objectives.

 

This indicator tests how committed you are to developing your people.

 

To prove your commitment, and to meet the indicator, you need to show that you have put words into action.  You need to show that all your managers actively support people’s development rather than just pay lipservice.  Your people need to believe that management actively supports their development and that your commitment as an organisation is genuine.

 

You have to show that you are committed to supporting the development of everyone who contributes to your organisation achieving its objectives - whatever role they play.

2.

People are encouraged to improve their own and others’ performance.

People can give examples of how they have been encouraged to improve their own performance.

 

People can give examples of how they have been encouraged to improve other people’s performance.

If you improve the way your people perform as individuals and as a team, you are more likely to achieve your aims and objectives.

 

This indicator tests the steps you have taken to create a way of doing things that encourages people to improve their own performance and other people’s performance.

 

To meet it, your people need to say that you actively try to create a way of doing things that encourages better performance.

 

They also need to say that you encourage them to get the help, support, guidance and stimulation they need to improve both their own and other people’s performance.

3.

People believe their contribution to the organisation is recognised.

People can describe how their contribution to the organisation is recognised.

 

People believe that their contribution to the organisation is recognised.

 

People receive appropriate and constructive feedback on a timely and regular basis.

Your success largely depends on the time, effort and ideas that your people put in to helping you achieve your aims and objectives.  To make that kind of effort, people need to feel that what they do is appreciated.

 

This indicator tests how much you recognise and appreciate what your people add.  Recognising people’s contribution does not necessarily mean rewarding it financially.  It could mean offering praise or positive feedback or holding it up as a good example.

 

To meet this indicator, your people need to believe that the role they play in your success as an organisation is noticed and appreciated.  They need to describe what you do to recognise their individual efforts and how you give them useful feedback on their performance.

4.

The organisation is committed to ensuring equality of opportunity in the development of its people.

Top management can describe strategies that they have put in place to ensure equality of opportunity in the development of people.

 

Managers can describe specific actions that they have taken and are currently taking to ensure equality of opportunity in the development of people.

 

People confirm that the specific strategies and actions described by top management and managers take place and recognise the needs of different groups.

 

People believe the organisation is genuinely committed to ensuring equality of opportunity in the development of people.

Equality of opportunity is a basic principle of Investors in People, and a cornerstone for all good businesses.  But this indicator is not about policing equal opportunities.  It is a test of your commitment to ensuring that everyone has equal opportunity to develop in line with your aims and objectives.

 

To meet this indicator, you need to put your strategies for ensuring equality of opportunity into practice.  You need to show that you recognise the development needs of different groups of people, including those with non-traditional working patterns, and support them.

 

Your managers need to show that they give everyone equality of opportunity to develop in line with your aims and objectives.

 

People need to believe that their managers give them this equality of opportunity to do so.

PLANN ING

An Investor in People is clear about its aims and its objectives and what its people need to do to achieve them.

INDICATORS

EVIDENCE

WHAT THIS MEANS IN PRACTICE

5.

The organisation has a plan with clear aims and objectives which are understood by everyone.

The organisation has a plan with clear aims and objectives.

 

People can consistently explain the aims and objectives of the organisation at a level appropriate to their role.

 

Representative groups are consulted about the organisation’s aims and objectives.

The most successful organisations make sure their people know where the organisation is going and why.  They give them some sort of plan the defines this and gives them clear aims and objectives.

 

This indicator tests whether you have such a plan and whether everyone understands it.

 

To meet it, you need to have a plan that defines your aims and objectives clearly and says what actions you will take to achieve them.  Most organisations have a written plan to do this, but it is not compulsory.

 

Your people must understand your aims and objectives to a degree of detail appropriate to their role.

 

When you discuss what your aims and objectives are, you must involve groups such as trade unions, staff associations, works councils and partnership councils, if they exist.

6.

The development of people is in line with the organisation’s aims and objectives.

The organisation has clear priorities which link the development of people to its aims and objectives at organisation, team and individual level.

 

People clearly understand what their development activities should achieve, both for them and the organisation.

To get the best return from your investment in the development of people, you need to ensure that it is clearly linked to your organisation’s aims and objectives.

 

This indicator measures how closely you link the development of your people to your organisation’s aims and objectives.

 

To meet it, you need to show that all your development activities are aimed at helping individuals and teams to help your organisation achieve its aims and objectives.

 

People need to be able to describe how their development helps them to contribute to your organisation’s aims and objectives.

 

7.

People understand how they contribute to achieving the  organisation’s aims and objectives.

People can explain how they contribute to achieving the organisation’s aims and objectives.

Your people need to understand where you want to be, but they must also understand what they need to do to help you get there.

 

This indicator tests whether people understand how they help your organisation to meet its aims and objectives.

 

To meet it, your people need to describe how their day-to-day activities help your organisation to achieve its aims and objectives.

 

 

 

ACTION

An Investor in People develops its people effectively in order to improve its performance.

INDICATORS

EVIDENCE

WHAT THIS MEANS IN PRACTICE

8.

Managers are effective in supporting the development of people.

The organisation makes sure that managers have the knowledge and skills they need to develop their people.

 

Managers at all levels understand what they need to do to support the development of people.

 

People understand what their manager should be doing to support their development.

 

Managers at all levels can give examples of actions that they have taken and are currently taking to support the development of people.

 

People can describe how their managers are effective in supporting their development.

Your managers help you to ensure that your people develop effectively and do what you need them to.

 

This indicator tests how effective your mangers are at supporting the development of people.

 

To meet it, you need to show the steps you take to ensure that managers have the knowledge and skills they need to support people development.

 

Your managers must be able to describe what their role in developing people involves and what they have done to support the development of people.

 

Your people must understand their manager’s role in their development and be able to say how their manager has been effective in that role.

9.

People learn and develop effectively.

People who are new to the organisation, and those new to a job, can confirm that they have received an effective induction.

 

The organisation can show that people learn and develop effectively.

 

People understand why they have undertaken development activities and what they are expected to do as a result.

 

People can give examples of what they have learnt (knowledge, skills and attitude) from development activities.

 

Development is linked to relevant external qualifications or standards (or both), where appropriate.

You must follow your commitment to developing people with effective action aimed at improving performance.

 

This indicator tests how effectively your people learn and develop.

 

To meet it, you need to show that your development activities, like training or induction, result in people learning and developing effectively.  To do this, your people need to describe why they did certain activities, what they learnt from them and what they expect to do with their new knowledge or skill.

 

If it is beneficial to both organisation and individuals, you should consider linking development activities to relevant external qualifications or standards (or both).

 

 

 

EVALUATION

An Investor in People understands the impact of its investment in people on its performance.

INDICATORS

EVIDENCE

WHAT THIS MEANS IN PRACTICE

10.

The development of people improves the performance of the organisation, teams and individuals.

The organisation can show that the development of people has improved the performance of the organisation, teams and individuals.

The ultimate objective of Investors in People is to improve your organisation’s performance through the development of your people.

 

This indicator measures how much your development activities have in fact improved performance.

 

To meet this indicator, you must be able to describe the improvements that development has brought to the performance of individuals, teams and your organisation as a whole.

11.

People understand the impact of the development of people on the performance of the organisation, teams and individuals.

Top management understands the overall costs and benefits of the development of people and its impact on performance.

 

People can explain the impact of their development on their performance, and the performance of their team and the organisation as a whole.

You need to understand the benefit of the development of people and its impact on your performance.

 

This indicator tests whether people really do understand the impact that investing in people has had on performance.

 

To meet it, top management need to show that they all have a good understanding of both the costs and benefits of development activities.  In other words, they need to show they understand the value of their investment and be able to explain why their commitment to people development is worthwhile.

 

People must also be able to understand the link between their development and its impact on performance.

12.

Our organisation gets better at developing its people.

People can give examples of relevant and timely improvements that have been made to development activities.

Continuous improvement is at the heart of the Investors in People Standard.  No organisation stands still and it is important to carry on making improvements as your needs change.

 

This indicator tests how much you continue to change and improve your approach to developing people.

 

To meet it, your people need to describe what you have done to improve development activities whenever improvements were needed.  You will need to show that you have considered each principle of the Investors in People Standard.