Meeting documents
Venue: Large Committee Room, King George V House, King George V Road, Amersham. View directions
Contact: Democratic Services 01895 837236; Email: democraticservices@chilternandsouthbucks.gov.uk
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To approve
the minutes of the Chiltern, South Bucks & Wycombe Joint Waste Collection
Committee held on 22 July 2019. Minutes: The minutes of the Chiltern, South Bucks & Wycombe Joint Waste Collection Committee held on 22 July 2019 were approved and signed by the Chairman as a correct record. |
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Declarations of Interest Minutes: There were
no declarations of interest. |
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Serco Improvement Plan PDF 79 KB Minutes: The Committee received a report which graphically
illustrated Serco’s missed collections. The Waste Environment Manager reported that there had been a
significant improvement in missed collections. This was credited to the
improvement plan created by the Waste Team. Members noted the hard work of the
officers in relation to monitoring
SERCOÂ performance The Head of Environment explained that steps were being
taken to ensure customers needs were met with regards to missed containers. He
informed the Committee that there had been significant progress and the
trajectory was positive. There had been fortnightly meetings with SERCO with regards
to performance issues to ensure targets were met. Officers aimed for the
forthcoming formal monthly meetings to focus onÂ
contractual obligations. It was clarified that call volumes relating to waste were
decreasing and wait times were variable. Time taken to resolve issues are
variable due to the varying complexity of issues. The Head of Environment
reported that more internal testing would be performed to ensure systems were
working optimally to meet customers needs. The ‘Hotspot List’ was created, on this list were high
priority properties. These were given top priority to ensure their bins weren’t
missed. The properties on this list had been reduced from 180 to below 90.
Properties on this list stayed on for several bin cycles to ensure their bins
were being reliably collected. Members of the Public were encouraged to go online to report
issues with waste collection. Ensuring waste collection systems were consistent
across the 3 different councils was key to dealing with problems. Better
information was now available for officers when SERCO had actioned a missed
collection. If more issues were reported, officers were able to follow up. Problems were often publicised online before going through the official channels and it was important for regular newsletters to be sent out providing service updates. It was noted that Officers would need to adequately manage public expectations when new contractors started work. RESOLVED - that the information be noted. |
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Joint Waste Services Highlight Report PDF 356 KB Minutes: The Committee considered a report providing an overview of the joint
waste service for the period from April 2019 to September. 2019 This included
the budget, key targets, formal complaints and key risks. During the discussion
the following key points were made: Officers informed the Committee that housing growth represented a
challenge for the Council, especially communal properties. It was clarified
that there were planning guidelines in place at all councils to ensure waste
collection provision was taken into consideration. The Waste Service Manager paid tribute to his team for turning around
issues quickly. He reported that there was currently 1 vacant post, this was
for an Administration Officer. The Committee asked for a report on fly-tipping. Members brought up
specific instances of fly-tipping. Officers clarified that fly tipping was
dealt with by different teams, these included the District Councils, the County
Councils and Highways. This sometimes lead to communication difficulties;
Officers were looking to amalgamate methods from each authority to encourage a
better result for customers. Members encouraged the Head of Environment to
pursue this. Members requested that Service Default Deductions be included on the
report in future. It was reported that recycling rates had reached their 2020 target of
50% and that the national waste recycling rate is 44%.
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Exclusion of the Public To resolve
that under Section 100(A)(4) of the Local Government Act 1972 the public be
excluded from the meeting for the following item(s) of business on the grounds
that it involves the likely disclosure of exempt information as defined in Part
I of Schedule 12A of the Act.
Minutes:
Note:
the relevant paragraph number and description is indicated under the Minute
heading. Paragraph
3 - Information relating to the financial or business affairs of any particular
person (including the authority holding that information) |
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Procurement Highlight Report Minutes: The Committee considered a restricted report which updated Members on the Joint Waste Collection Procurement. Members were informed of the progress of the procurement and the alterations to dates within the timeline. It was explained that it was on schedule and due to be completed by its expected date. RESOLVED - That the
report be noted. |