Decision details

The report comprised two items:

-                     The Performance Report – which provided details of the key performance measures reported through the corporate performance framework for 2021/22.  The latest performance outturns and targets were reported alongside trend and benchmarking information, where available. The report also included several indicators without targets for this year, that were being monitored to establish a baseline level of performance and monitor trends. A commentary was provided for each indicator explaining what was being measured, explaining the narrative behind each outturn and detailing improvement actions.

-                     The Performance Scorecard – which provided information on four key elements of performance for the Council covering Finance, Customer Service, Performance and Human Resources indicators.  These were arranged in four quadrants.

Within the performance report and performance scorecard, outturns that were performing at or better than target were classified as Green, those that were within 5% of the target were Amber and those that were more than 5% of the target were Red.  At the end of Quarter 4, 93 indicators had outturns reported with a red, amber or green status. Of these, 66 were Green (71%), 7 were Amber (8%) and 20 were Red (22%).  This compared to Quarter 3 where 62 were Green (69%), 12 were Amber (13%) and 16 were Red (18%).

RESOLVED –

(1)               That the Council’s performance for the Quarter 4 period 2021-22 be NOTED.

(2)               That the actions being taken to improve performance, where required, be NOTED.