Meeting documents
PDF 149 KBVenue: Mezzanine Room 3, County Hall, Aylesbury. View directions
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Apologies for Absence/Changes in Membership |
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Declarations of Interest |
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Contact Centre Overview An introduction for members as to how Transport for Buckinghamshire complaints are received, progressed and resolved.
Background Papers: Corporate Feedback and Complaints Procedure Background information for members to support all items on the agenda
Contributors: Tracy Hamlet, Team Leader, Contact Centre Additional documents: |
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Contact Centre Data An opportunity for members to discuss data from the Contact Centre on the volume and topics of calls received regarding Transport for Buckinghamshire and to investigate how effectively issues are resolved.
Contributors: Tracy Hamlet, Team Leader, Contact Centre Sean Rooney, Compliance Manager, Transport for Buckinghamshire
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Transport for Buckinghamshire Complaints and Feedback An opportunity for members to review the policies and procedures within the corporate complaints process and to assess the effectiveness of its outcomes.
Contributors: Tracy Hamlet, Team Leader, Contact Centre Carolyn Scholes, Complaints Administrator, Legal and Democratic Services |
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Local Perception of Transport for Buckinghamshire's Services Members will consider evidence regarding the public perception of the services provided by Transport for Buckinghamshire. This will include feedback from Local Area Forums/Local Community Partnerships and Parish Councils. |
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Transport for Buckinghamshire Communications Members will investigate how Transport for Buckinghamshire uses different forms of communication to keep the public, members and parishes informed.
Contributor: Sean Rooney, Compliance Manager |
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Next Steps The Chairman will discuss with members how the Task and Finish Group will report its findings. |