Decision details
Decision Maker: Shadow Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
To consider the proposed new set of Customer Service Standards to be adopted by Buckinghamshire Council. To include the Comments, Compliments and Complaints Policy.
Decision:
The Customer and Digital workstream are seeking approval for the proposed, new set of Customer Service Standards and Feedback, Compliments and Complaints Policy to be adopted by Buckinghamshire Council.
RESOLVED:
That Formal Shadow Executive approves for the proposed, new Customer Service Standards and Feedback, Compliments and Complaints Policy as detailed in the report.
Details of any conflict of interest declared: None
Contact: Tracy Eaton Email: tracy.eaton@buckinghamshire.gov.uk.
Report author: Rachel Bennett
Publication date: 03/12/2019
Date of decision: 03/12/2019
Decided at meeting: 03/12/2019 - Shadow Executive
Effective from: 12/12/2019
Accompanying Documents:
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