Issue - meetings

The report detailed the performance of the key performance measures reported through the corporate performance framework for 2020/21. Latest performance outturns and targets for the quarter 3 period were reported alongside trend and benchmarking information, where available.

RESOLVED –

(1)          That the Council’s performance for the quarter 3 period be noted.

(2)          That action to improve performance where required be taken

Katrina Wood, Deputy Leader and Cabinet Member for Resources, introduced the report which detailed the performance of the key performance measures reported through the Corporate Performance Framework for 2020/21. Latest performance outturns and targets for the quarter 3 period were reported alongside trend and benchmarking information, where available.

Within the performance report, outturns that were performing at or better than target were classified as Green, those which were within 5% of the target were Amber and those that were more than 5% of the target were Red. At the end of Quarter 3, 68 indicators had outturns reported with a Red, Amber or Green (RAG) status. Of these, 45 were Green (66%), 7 were Amber (10%) and 20 (24%) were Red.  This was an improvement on Quarter 2 where 37 indicators (59%) had been Green and 20 indicators (32%) were Red.

Cabinet were informed that the majority of the red performance indicators had been impacted due to the Covid-19 pandemic.  Cabinet Members then provided comprehensive explanations for the performance marked as red where performance was more than 5% off the target for each of their portfolio’s, these were as follows:

·                    Unemployment Claimant Rate – There were 9,570 more claimants in Buckinghamshire in November than at the onset of the Covid-19 pandemic in March 2020.  Improvement actions being undertaken included the Bucks Skills Hub (a LEP, Buckinghamshire Business First (BBF), Buckinghamshire Council and Careers and Enterprise Company partnership) having set up a Redundancy Taskforce.  Early retraining initiatives being undertaken within Bucks including - retraining hospitality staff to take on care roles and aviation professionals taking on roles in the film industry.

·                     Proportion of who have control over their daily life - This was an indicator from the annual service user survey, which took place between January and March 2020, where 1,293 long-term service users in Buckinghamshire were invited to take part, of which, 401 responded (31%).  This indicator measures how much control service users said they had over their daily life.  74.8% of service users felt that they either had as much control over their daily life as they would want, or that they had adequate control over their daily life, which was below the 80.0% target.  A further 15.7% felt that they had some control, and 9.5% felt that they had no control over their daily life.  Improvement actions being undertaken included continuing to support service users to have as much control over their daily life as possible, through the Better Lives independence model, which ensured that people’s strengths and views were central to their assessment of care needs.  Further information would be published on the Bucks Online Directory relating to the care and support available in people’s local communities, which would support people to make informed decisions on their care choices.

·                     % of assessments completed in 45 working days – The number of assessments that commenced during September 2020 had increased by 25% (in comparison with September 2019), which increased the time it took for these assessments to be  ...  view the full minutes text for item 9