Venue: The Oculus, Buckinghamshire Council, Gatehouse Road, Aylesbury HP19 8FF. View directions

Contact: Chris Ward 


Webcast: View the webcast

Note No. Item


Apologies for absence / Changes in membership

Additional documents:


Declarations of Interest

Additional documents:


Minutes pdf icon PDF 160 KB

The minutes of the meeting held on 22nd February 2024 to be confirmed as a correct record.

Additional documents:


Public Questions

Public Questions is an opportunity for people who live, work or study in Buckinghamshire to put a question to a Select Committee.


The Committee will hear from members of the public who have submitted questions in advance relating to items on the agenda. The Cabinet Member, relevant key partners and responsible officers will be invited to respond.


Further information on how to register can be found here:

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2.10 pm


Customer First pdf icon PDF 606 KB

The Committee will receive the Customer First Annual report, and Customer Service Centre Performance Update.



Councillor John Chilver, Cabinet Member for Accessible Housing & Resources

Councillor Tim Butcher, Deputy Cabinet Member for Resources

Sarah Murphy-Brookman, Corporate Director for Resources

Lloyd Jefferies, Service Director for Business Operations

Andy Hallsworth, Customer Improvement Programme Manager



Customer First Annual Report 2023/24

Customer Service Centre Performance Update

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3.00 pm


Work Programme

The Select Committee has the opportunity to put forward ideas for next municipal year’s work programme.

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Date and time of the next meeting

The next meeting will take place after the Council’s Annual Meeting where the calendar of meetings will be agreed. The proposed date for the next meeting will be Thursday 18th July 2024 at 2pm.

Additional documents:


Exclusion of the Public

To resolve that under Section 100(A)(4) of the Local Government Act 1972 the public be excluded from the meeting for the following item(s) of business on the grounds that it involves the likely disclosure of exempt information as defined in Part I of Schedule 12A of the Act.


Paragraph 3 – information relating to the financial or business affairs of any particular person (including the authority holding that information)

Additional documents:

3.10 pm


Capital Programme: Temporary Accommodation

At the request of the Committee, a report on the capital programme and temporary accommodation will be considered.



Councillor Mark Winn, Cabinet Member for Homelessness and Regulatory Service

CouncillorJohn Chilver,Cabinet memberfor AccessibleHousing andResources

Steve Bambrick, Corporate Director for Planning, Growth and Sustainability

Lisa Michelson, Service Director for Housing & Regulatory Services

John Reed, Service Director for Property & Assets

David Skinner, Service Director for Finance (Section 151 Officer)



Temporary Accommodation Update (confidential)

Appendix A - Local Authority Housing Fund – Refugees: Freehold Acquisition (confidential)

Appendix B - Freehold Acquisition to support the Councils response to the Temporary Accommodation demand needs in Buckinghamshire (confidential)

Appendix C - Reletting Background and Financials (confidential)



Confidential Minutes

The confidential minutes of the meeting held on 22nd February 2024 to be confirmed as a correct record.