Issue details

‘Customer’ is a key priority for Members and Customer First is the proposed new Customer Experience framework. Customer First sets out specific behaviours and expectations around customer service which applies to both our employees and customers.

Decision type: Key

Decision status: Abandoned

Notice of proposed decision first published: 20/07/2021

Decision due: 28 Sep 2021 by Cabinet

Lead member: Councillor John Chilver

Contact: Sarah Murphy-Brookman, Director of Human Resources and Organisational Development (BCC) Email: