Agenda and minutes
Venue: VENUE CHANGED TO: Mezzanine Room 1, Buckinghamshire Council, Walton Street, Aylesbury, HP20 1UA
Contact: Leslie Ashton
Media
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Apologies for absence / Changes in membership Minutes: The Chairman welcomed everyone to the meeting and advised that unfortunately due to an unexpected late change to the meeting venue which was caused by an unforeseen facilities issue with the previous venue and despite best efforts, this meeting would not be webcast. An audio recording would, however be placed on the Council’s website. The Chairman thanked those in attendance for their understanding and efforts in making it to the new venue at such short notice.
Apologies were received from Councillors T Dixon, T Egleton, G Harris and W Raja. Councillor N Hussain was present as substitute for Councillor T Dixon, whilst Councillor P Cooper was present as a substitute for Councillor W Raja.
Apologies had also been received from Councillor M Tett, Leader of the Council in respect of item 7. Councillor J Chilver, Cabinet Member for Finance, Resources, Property and Assets would present this item.
The Chairman reported that Councillor T Dixon had become a member of the Committee since the last meeting, replacing Councillor S James.
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Declarations of Interest Minutes: There were no declarations of interest. |
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The minutes of the meeting held on 22 July 2021 to be confirmed as a correct record. Minutes: The minutes of the meeting held on 22 July 2021 were noted as an accurate record. |
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Public Questions Minutes: No public questions were received. |
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Chairman's update Minutes: The Chairman reported that the Budget Scrutiny Inquiry Group would be holding its sessions with individual portfolio holders from 10th to 14th January 2022 and that Members should have received invites for these dates. Should members know that they would be unable to participate in the meetings they were asked to advise the Chairman or Scrutiny Officer at the earliest opportunity. Confidential briefings with members had also been arranged for 17 and 18 November for the portfolio areas of Children’s and Education and Health and Wellbeing, respectively. These sessions would provide members with a greater understanding of the budgets within these services ahead of formal budget scrutiny sessions commencing in January.
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The Committee will receive a report on Customer First, the proposed new Customer Experience framework for Buckinghamshire Council.
Contributors: John Chilver, Cabinet Member for Finance, Resources, Property and Assets Tim Butcher, Deputy Cabinet Member for Finance, Resources, Property and Assets Sarah Murphy-Brookman, Corporate Director for Resources Lloyd Jeffries, Service Director for Business Operations
Papers: Customer First Framework and Customer Service Centre report Minutes: The Committee received a report which detailed the proposed Customer First Vision and Promises and Behaviours as a whole Council approach to the delivery of the corporate plan and Customer Experience ambition. Further, Members received information onthe current Customer Service Centre (CSC) Performance, the operating context that impacts current performance levels and the improvements in progress.
Cllr J Chilver, Cabinet Member for Finance, Resources, Property and Assets and Cllr T Butcher, Deputy Cabinet Member for Finance, Resources, Property and Assets introduced the report highlighting the following points:
During the ensuing discussion, questions and comments raised by the Committee included:
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6 Month Review of Recommendations from the 2021 Budget Scrutiny Inquiry Group PDF 479 KB The Committee will consider a six month review of the recommendations made by the 2021 Budget Scrutiny Inquiry Group.
Contributors: Martin Tett, Leader Richard Ambrose, Service Director for Corporate Finance (Section 151 Officer)
Paper: Six month update report
Additional documents: Minutes: The Committee received a six-month update report to the fifteen Budget Scrutiny Inquiry Group recommendations that had been recommended to the Executive in January 2021. The table appended to the report gave an update against each recommendation, together with the timetable for actions to be completed.
Cllr J Chilver, Cabinet Member for Finance, Resources, Property and Assets introduced the report, highlighting the following points:
Questions and comments raised by the Committee included:
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The Committee will discuss the work programme and agree the items for the next meeting.
Contributors: All Committee Members
Papers: Work Programme attached Additional documents: Minutes: The Committee received a draft work programme to cover this municipal year. Members were advised that items had been scheduled for the most appropriate meetings where member input would be most valuable. The Committee was advised that there were no items provisionally scheduled for the April meeting as yet, and there was agreement that the budget scrutiny sessions in January may highlight areas that should be looked at in April.
Resolved: That the 2021/22 work programme be noted.
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Date and time of the next meeting The next meeting will take place on Thursday 9 December 2021 at 2 p.m. Minutes: Thursday 9 December 2021 at 2 p.m. |